That’s not even my worst call (not by a looo-oooong shot). I should start writing these down before I forget them all. My favorite call of all time was this nice old Asian guy with a hugely messed up install of our software. It took forty-five minutes of removing it by hand, re-installing, signing on, and then telling him how to use the software. When we were all done and about to hang up he said, “Oh, boy, you muss knowa ebellee-t’ing!” To which I promptly replied, “No sir, three more things, and then I’ll know everything.” Three guys sitting around me who heard me stood up with shocked looks on their faces. I said good-bye and had to stop taking calls for five minutes to try to stop laughing.