Ultranormal

  • Clarity

    This post is… I don’t know where it’s going to go, but I feel like I need to write my way through it. Let’s see what happens. But before that, I need to cover some history:

    • 1995 – 2008: I worked at AOL, was very involved in church and had small children. I had two major leg injuries: a ruptured ACL and a dislocated ankle that required major surgery.
    • 2008 – 2021: Moved to Savannah. I worked at a series of small startups and a lifestyle company, quit my church, had growing children, and got very involved in the community, serving on at least one governing board pretty much the whole time from The Creative Coast to Susie King Taylor Community School. Also co-founded a non-profit, TechSAV. Oh yeah, I gained close to 100 pounds between 2008 and 2019.
    • 2021 – now: Started working at Gusto, by that point, had already quit all the governing boards, and COVID stopped us from doing all TechSAV events.

    It’s now 2023 and I’m still working at Gusto, and loving it. I love having work/life balance finally, and not having to wear all the hats of being a startup CTO.

    I’ve been thinking about looking for a board to join, and what to do with all my newfound time, but… for reasons I couldn’t put my finger on, I was dragging my feet. I just don’t want to.

    Why? What changed?

    I realized that since we moved to Savannah, I’ve been under a huge amount of stress – both externally and internally applied. This is the first time since probably 2000 that I haven’t been a Single Point of Failure for something at work. Balance wasn’t something I could physically do, much less something I had in my life.

    Now that I’m finally feeling some relief from the stress, I’ve lost 50 pounds in the last two years, and I’m not done.

    I don’t want to join any boards. I don’t want to lead some great new thing.

    I want to get healthy.

    I finally have some time that’s mine. I’m not on call for the first time in twenty years. People rely on me, but I’m not a Single Point of Failure for anyone’s livelihood (except my own).

    It feels selfish to want to spend time on me, but I need to. I don’t want to commit to something else until I feel like I can do it without sacrificing my health, which I still need to improve.

    Clarity. It took me a while to get here, but now that I’m here, I’m at peace with it. I’m investing in the opportunity to be here, to be present, to make sure that I can be here and be active for a long time.

  • Repurposing Notes: Positive Psychology

    We do this thing at work called a Sage Session where someone picks a tech talk, we watch it, and then discuss it. Today was my turn, and I didn’t really want to talk about tech, because it’s not the thing that slows people down. I wanted to talk about positive psychology, so… we did! I liked the notes I came up with enough that I’m going to repurpose them here!

    Talks we watched

    • The Secret to Happy Work by Shawn Achor: One of my all-time favorite TED Talks and worth watching, because it’s very funny, and a great introduction to the value of positive psychology.
    • There’s More to Life Than Being Happy by Emily Esfahani Smith: This one was new to me, but I wanted to find a counterpoint to all that happy talk. This is a good one.

    Talks I wanted to show, but didn’t

    Things to try

    3 Good Things: Watch this and then do this.

    Book

    • Man’s Search for Meaning by Viktor Frankl – One of the best books I’ve ever read on finding meaning in life and relationships
    • Gratitude by Oliver Sacks – Nice and short, written by Oliver Sacks near the end of his life. It’s really good.
    • The Abundant Community by John McKnight and Peter Block – great overview of how to do community building based on abundance.

    Podcasts

  • The 3 Options

    I guess this is part four of my one part series (parts one, two & three) on layoffs and reorgs. For the record, I was right about the reorg following right behind the layoff.

    In part three, I talked about the loss of control that layoffs cause. Reorgs just pile on to that, and then, every change that happens after that just makes that feeling worse. We get more and more defeated until we just can’t manage change at all.

    In my first startup, I had a coworker who was like this. Every change was the end of the world and they were miserable for weeks, even about the smallest thing. I think I was so jaded after 13 years at AOL, where I think executives changed things just so they could justify their existence, that change just… doesn’t register all that much. Unless it impacts my actual happiness, I usually just adjust and move on.

    I’d never thought through my personal calculus for how to react to a constantly changing workplace, so, to help my friend, I came up with a framework for how to handle change. I hope it helps you.

    Given any change, you have three options:

    • Accept it
    • Fight it
    • Quit

    That’s it. The more time you try to spend between those options, the more you will suffer. You need to intentionally decide which option you’re going with. You can decide to fight it and then give up and accept it. That’s fine. You can’t not fight it and not accept it, because you’ll just be miserable. You can’t not fight it and not quit… again, misery.

    Accepting it doesn’t mean you like it or agree with it. It just means it’s not a big enough offense to fight it or quit. It means you might still be upset about it, but you’ll move on. It means you need to let it go and prepare for how you’ll exist within the new change.

    Just complaining about the change is not fighting it. Complaining is between acceptance and fighting.

    Fighting is strategic. Fighting takes a plan. Deciding to fight it means gathering allies, coming up with a counter proposal, working your connections and trying to make a change. Fighting means getting organized.

    Complaining is a good way to make yourself a target without any upside, so be careful who you do it in front of. If you’re going to do it, tack on a proposal to the end so you can move into fighting mode.

    There’s strategic complaining, which is a different topic, where you can complain publicly in an attempt to gather allies for the fight. That’s a calculated risk, and you need to be very careful about how you do it.

    You should definitely let management know how a change has impacted you, but I would recommend doing it privately, and only as far up the management chain as you have influence. If you’re 12 managers away from the CEO, firing off a thousand word missive to them (or anyone more than one layer above you) is a great way to have some conversations you don’t want to be in (ask me how I know). Even if you’re only three layers of managers away, be careful.

    Quitting is the last straw, but we need to remember that it is an acceptable option. We get so invested in our jobs that we forget that leaving them and finding something else to do is fine. It’s a good thing to move on. Now, quitting can take some time, but making the decision to dust off your resume and start job hunting can give you back some of the power you felt you lost.

    There are whole books that could be written, and maybe have, about how to do all three of those options, but after 28 years in the industry, I haven’t found any new options to add – those three pretty much cover it.

  • The Illusion of Control

    I’ve been talking to a lot of people since the layoffs last Wednesday, helping them (and myself) come to terms with the colleagues that are no longer here, all of the survivor’s guilt, uncertainty and fear that comes along with it. I’ve talked about some of those things in the previous two posts (this one and this one), but I want to talk about the fear and uncertainty today.

    A lot of my friends are now really afraid there will be another layoff, to the point that it’s all they can think about. Because who loses their job in a layoff seems random and no one will ever give you a satisfactory answer of why anyone was let go, it feels impossible to make sense out of it.

    I was talking through this earlier this week with someone and I think part of the answer is about losing our sense of control over our place in the world.

    One of the causes of suffering in Buddhism is impermanence. I can’t remember where I read it, but my favorite way I’ve heard it stated is that suffering is caused by a misalignment in our perception of the world versus how the world really is.

    Layoffs destroy the illusion that we have control over our work.

    We think that once we have a job, that if we do that job well, it’s ours as long as we want it. In a layoff, there’s no way that illusion can survive, because who gets let go also doesn’t make sense.

    For me, the solution to that is to stop pretending that I have control over things I can’t control.

    I don’t get to choose the external conditions, the decisions of leadership or mistakes that lead to a layoff. I could lose my job at any moment. I have no control over any of that, and in order to be happy, I have to accept that I have no control over it.

    What I can choose is:

    • How I relate to work: work is just one part of my life, not all of my life. I need to do things that make me happy outside of work like maintaining my health, my relationships and my perspective.
    • How I prepare for the possibility of being laid off: I call this the “blanket fort”. If I was laid off, how long could I go before I had to have another job? Do I have enough savings to alleviate most of that fear? If not, that’s where I would start.
    • How I work day to day to get the most enjoyment out of my current situation: I mentioned this before, but I had to accept a long time ago that who I work with, what I work on, and how long I get to do both isn’t up to me; so, I choose to enjoy those things for as long as I can.

    None of those things are easy, and they took me a long time to come to terms with and work towards. But, they make handling the inevitable disappointments of my work life easier to handle, and the feelings around them manageable.

    Layoffs are a sudden and one-sided renegotiation of your working conditions. You don’t have to accept those new conditions. You can also renegotiate how you work, how much work you do, and your relationship with your work – up to and including deciding that you’d like to work somewhere else.

    Nothing that happens during a layoff and the resulting chaos of reorgs and uncertainty about our position in an organization is easy. It’s all extremely stressful. The best we can do is try to ride that part out and get back to some sense of equilibrium. Lean on your friends and family for support. Talk to people. Don’t keep all of it inside, because other people have been there and can help. Being afraid, uncertain or angry… all of that is natural and you’re not the only one feeling it.

  • One Last Layoff Lament

    In my last layoff-related post, I tried to talk through some of the emotions you’ll feel, and why no question you’ll ask will get an answer that will satisfy you. Well, I’ve still been thinking about them, and how we navigate them.

    A layoff confronts us with suffering we can’t turn away from, can’t reason with, and can’t help but see ourselves in.

    When there’s a disaster or tragedy, we can turn off the news. When there’s a scandal, we can console ourselves that we’d never be that stupid. When our company gets hit with a layoff, and people we’ve worked with closely are just not there anymore, there’s no way you can turn it off or reason it away – because it could have easily happened to us. You have to confront it, and for some of us, that’s really difficult.

    The questions we ask after a layoff all map pretty cleanly to the five stages of grief. They’re difficult to sit through. We’ve had two large meetings since last Wednesday at Gusto and I squirmed through both Q&A sessions.

    Why?

    Mostly because I knew the answers would be at best unsatisfying, and at worst, confusing. But, thinking on it over the weekend, I think the part that felt the worst was seeing the suffering beneath the question. People were angry. They were trying to negotiate with the grief, by trying to figure out ways to bring people back. And none of that’s going to work…

    By the time a layoff happens, it’s almost always too late (“almost” is there just to account for Elon Musk’s Twitter, though I’ve experienced one other layoff where management realized they let go of too many people and brought some of them back, but it was almost the same situation – someone who had no business being in charge making decisions without enough information).

    As “survivors”, we have to go through that mourning process before we can get to acceptance and rebuild (because a reorg pretty much always follows a layoff). Trying to skip that part, either management trying to prematurely rally everyone, or you not giving yourself time and space to mourn, always ends in more sadness.

    I think it’s doubly hard to rebuild trust in a company after a layoff. Layoffs usually result in people renegotiating their place in it – and more people will leave, this time voluntarily.

    But, if you stay, the resulting chaos of the reorg can be a lot of fun. For me, they always feel like the first day of school – who am I going to be? What am I going to do differently? What can I jettison or claim in the chaos that will make my life easier / better / more fun?

    It’s OK if you’re not ready to think about that yet – but, there will come a time, hopefully sometime soon, when you get to the acceptance stage and can decide what you want to do. If you’re not there yet, please know you’ll get there eventually, even if it’s somewhere else with a fresh start.

  • The Layoff Line

    With yesterday’s layoff at Gusto, I was inevitably thinking about my own history with . For my jobs as an adult, I’ve only left by something OTHER than being laid off twice. Here’s the history:

    1. AOL: I survived more rounds of layoffs than I can remember (it felt like we did them once a quarter for awhile), and left on my own after 13 years.
    2. Music Intelligence Solutions: I ended up having to lay everyone off when we ran out of money, and even laid myself off.
    3. Rails Machine: I was laid off (which I think was just in lieu of firing me) because… reasons. I’d be happy to discuss them over a beverage sometime.
    4. Planted: COVID crushed the recruiting business and PPP wouldn’t cover all of us. I was effectively laid off, but mostly because I was both expensive and was able to find a new job.
    5. Outvote/Impactive: I left on my own.

    Being laid off isn’t a black mark on your job history. If you’re in tech long enough, YOU WILL GET LAID OFF. It’s the consequence of working in an industry that’s pretty unstable, or for early stage startups.

    It’s heartbreaking to go through them, on all sides. It’s obviously worst for those who’ve lost their jobs, but the people who stay get to deal with a flurry of emotions and questions – a lot of which management legally can’t answer, which makes it all even more frustrating.

    All of those feelings are completely normal, and justified… but most of the questions aren’t going to get answered in any way that will satisfy you.

    Your leadership team will NEVER be able to PROMISE that there won’t be more layoffs, EVEN IF THEY’RE BEING PLANNED. No one will ever tell you a layoff is coming. No one will ever tell you why people were laid off.

    Layoffs are almost always followed by people choosing to leave because they’ve lost faith in their employer. That’s normal, and should be expected.

    My friend Cindy Li always said, “work won’t love you back,” and she’s right. We’re all “resources” for our employers and the company is not your family.

    A long time ago, I made a conscious decision for how I would work:

    1. I will treat everyone with loving kindness, and work where I love the people, the work, and I will love my coworkers as long as it’s possible to work with them. People leave, but they’re not dead.
    2. Change is constant. I will work to be comfortable with ambiguity and help create order from it.
    3. At the end of the day, there are three choices when confronted with any change: Accept it. Fight it. Quit. That’s it. If you’re between one of those three options, you’ll be miserable.

    That was a lot. The last piece of advice I’ll give is… if you just survived a layoff, don’t get fired.

  • A Black History Month Reading List for White Guys by a White Guy

    Hello, White Guy here. I was thinking about Black History Month this morning and decided that I’d share my favorite books relevant to exploring and celebrating black history. Because I am, as stated previously, an White Guy, this list isn’t exhaustive, but all of the books in this list expanded my perspective and taught me a lot about American history, the central role enslaved people played in it, and the ripples of slavery that crash into current events.

    Do what you want with this list! Not all of these are easy reads. In fact, if you’ve never really thought about black history before, you might want to rage quit all of them in the first chapter. Please don’t.

    American history, as we White Guys were taught it, put us right in center of it and made it as comfortable as possible for us. It glossed over the destruction inflicted on other people in order to gain that comfort. Embrace the discomfort. Lean into it. And then ponder it.

    Enough preaching, on to the recommendations!

    • Understanding and Dismantling Racism by Joseph Barndt: This book is pretty short, accessible, and speaks directly to a white religious audience. If that was your upbringing, this is a good place to start learning about systemic racism!
    • The Cooking Gene by Michael W. Twitty: If you’re into food, this is a great way to get your history. It’s powerfully written and makes an impact.
    • Notes of a Native Son by James Baldwin: Baldwin’s words are fire, and his queer perspective on blackness and whiteness is as important today as it was when he wrote it.
    • The Half Has Never Been Told by Edward E. Baptist: This one is dense, but if you like history, this is meticulously researched, beautifully and brutally told, and really brings home the impact slavery had on not just the South, but the whole development of the country. It’s a must read.
    • Ring Shout by P. Djèlí Clark: Let’s lighten things up with some fiction! Set in Macon, Georgia during segregation, this is a lot of fun and education.

    There you go. Hope you enjoy at least one of them!

  • Aggressive Accessibility

    I’ve been working in tech a long time (it’ll be 28 years in May), and I think some of things I think everyone already knows, or are obvious, maybe not everyone knows and aren’t all that obvious.

    Updated to add a disclaimer: This is what’s worked for me. Coralie posted a really observant comment – and I think it’s worth mentioning that this might have worked for me because of my privilege. It’s very difficult for me to tell because I’m in it, but I’m not going to discount what’s a pretty high likelihood that privilege has had a lot to do with this.

    So, since I’m at risk of missing my back to blogging goal of 3 posts this month, I figured I’d write up something real quick on my favorite topic.

    I think developers focus too much on technical excellence and think that’s the only way to get ahead in their career. It’s definitely important – but it’s the bare minimum. To excel, I think you’ve got to be able to grow other people, and part of that is something I like to call being “aggressively accessible.”

    It means:

    • Offering to help when you see an opportunity to offer it.
    • Looking for opportunities to provide help, even if it’s outside your normal duties.
    • Making things better because they need to be made better.
    • Volunteering for special projects.
    • Showing up places you think you might be useful.

    By offering help instead of being asked, you put yourself in a place to be of more use than just waiting to be activated. You’ll meet more people, learn more stuff, and become more effective, and you’ll never be bored!

    None of this needs to be super overt. Just showing up and being open to helping is enough. Just quietly offering help when it looks like someone is struggling is enough.

    It has made such a big difference in my career and built so much social capital that I don’t know that I could actually quantify it.

    It’s also part of moving from “senior” engineer to roles like staff, principal or into leadership roles like CTO. You have to go from being an executor to an enabler / multiplier.

    That’s it.

  • My Intentions for 2023

    I don’t do resolutions. I don’t remember who I first got the idea of doing intentions from, but I really like it. It just feels better than BIG RESOLUTIONS that I inevitably fail. Intentions are things I’d like to do in 2023 but don’t have the same weight or guilt associated with them. So… here they are, my intentions for 2023.

    Write more. I signed up for Bring Back Blogs, which means I’m committing to write at least three things here in January (this is one of them, so two to go!). With me less in love with social media than ever, especially the “big” ones, and my fascination with the fediverse (more on that later), it’s time to write more, think more, and revive the blog!

    Read more. I think I only finished two books in 2022. I started a bunch, but unless I was trapped in an airplane, I didn’t make time to read books. I think it’s partly because I literally read all day every day at work, but that’s just an excuse.

    Contribute to an open source project. Work keeps me pretty busy code-wise, but there’s so much interesting stuff going on in the distributed social world, that it’s time to do something with it. I’m keeping my expectations pretty low for this one, but I expect I’ll at least help with bug fixes and documentation on some interesting fediverse project like mastodon (or maybe I’ll start a federated ficly).

    Get out of the house. I almost don’t care what shape this comes in. The pandemic turned me into a full-on hermit to the point that leaving the house now is fairly rare. That needs to change. It could just mean riding my new ebike regularly, or going out to dinner with Jen more often, doing community things, or… something else altogether. We’ll see.

    Travel more. We’re empty nesters now! We’ve already got a couple of trips planned for this year, and I want to do more! I want to go back to Europe and explore some places I haven’t been yet. Stay tuned.

    I had three or four other things I was going to add here, but this feels like enough.

  • Neighbors

    Neighbor is not a geographic term. It is a moral concept.”

    Rabbi Joachim Prinz